yokubet Platform Privacy Notice

This page describes what personal data we collect when you use yokubet, how we protect it, and how we handle your rights to access, correct, or delete your information. We take data protection seriously and comply with privacy standards in all jurisdictions where we operate. Our commitment is to be transparent about what we collect and why.

When you create an account, deposit funds, place bets, or contact our support team on yokubet, we collect specific information needed to verify your identity, process payments, prevent fraud, and provide customer service. We store this data securely using industry-standard encryption. We do not sell your information to third parties, and we share data with external processors only when necessary for payment settlement or regulatory compliance.

Read this notice to understand our data practices. If you have questions about how we handle your data, contact our support team via the in-app chat or email at any time.

Data Collection and Account Information

We collect the following information when you open and use a yokubet account: your full name, date of birth, email address, phone number, residential address, and government-issued ID number. We also collect financial information—details of your deposits, withdrawals, payment method, and betting activity. This collection is necessary for account verification, fraud prevention, and compliance with anti-money-laundering regulations in Indonesia and other jurisdictions where we operate.

When you use our platform, we also log technical data: your device type (Android, iOS, or web browser), IP address, access times, and game or betting activity. We use this data to improve our mobile app performance, detect security threats, and understand how users interact with different games—information that helps us optimize the yokubet experience for better streaming quality and faster settlement.

We store your identity documents (ID scan, address proof) in encrypted, access-restricted servers. Only our verification and compliance teams can view these documents. We retain them for as long as your account is active, plus an additional period required by law. We do not sell or share these documents with third parties except when legally compelled by law enforcement or regulatory authorities.

How We Use Your Data

We use your personal data for several specific purposes. First, we use it to verify your identity and create a secure account on yokubet. Second, we process your data to handle deposits and withdrawals through payment partners like DANA, e-wallet, mobile banking, local payment, and your bank (online payment, e-wallet, mobile banking, local payment). Third, we use betting activity data to detect fraud, prevent underage access, and comply with anti-money-laundering regulations required by Indonesian authorities.

We also use your data to improve our service. Analysis of how players interact with the yokubet mobile app—which games are accessed most, which payment methods are preferred in Jakarta versus Surabaya, or whether low-data streaming is enabled—helps us optimize performance and add features that matter to users. None of this analysis is used to profile you or target you with pressure to spend more; it is purely for product improvement.

Finally, we retain your data to comply with legal obligations. Regulators and law enforcement may request betting records or transaction history to investigate fraud, money laundering, or gaming-related crimes. We cooperate with such requests and provide the minimum information legally required. We do not voluntarily share your data with law enforcement without a warrant or legal order.

Third-Party Processors and Data Sharing

Our yokubet platform uses third-party processors to handle specific functions. Payment processors (e-wallet and bank partners) receive your payment details to complete deposits and withdrawals. These processors operate under their own privacy policies and contractual obligations to protect your data. We do not control their practices, but we select processors known for strong security.

We may also share anonymized, aggregated data with analytics partners to understand platform trends—for example, "Sic Bo was the most popular live game during Idul Fitri" or "Mobile app usage peaks on weekends." This data is anonymized and cannot identify you individually. We never share personally identifiable information with analytics partners.

Our servers are located in multiple regions, some inside Indonesia and some outside. This means your data may be processed or stored outside your jurisdiction. We ensure all such transfers comply with applicable data protection laws. If you have concerns about international data transfer, contact our support team.

Your Rights and Data Protection

Under privacy laws in most jurisdictions, you have specific rights regarding your data. You have the right to access your personal information—we can provide a copy of all data we hold about you within 15 business days of request. You have the right to correct inaccurate data; if your address or name changes, update it immediately through your yokubet account settings or contact our support team. You have the right to delete your data, though we may retain certain information for legal or regulatory reasons (for example, transaction records for tax compliance).

To exercise any of these rights, contact our support team via the in-app chat or email. Identify yourself clearly and specify which right you are exercising. We will process your request within 15–30 business days. We do not charge fees for these requests unless your demand is excessive or repetitive.

We protect your data using encryption, firewalls, and access controls. Only authorized yokubet employees can access sensitive information. We implement industry-standard security practices and undergo regular security audits. If we discover a data breach that affects your information, we will notify you within the timeframe required by law.

Cookies and Tracking

Our yokubet platform uses cookies to remember your login status, store your language preference, and track your session activity. Cookies are small files stored on your device. You can manage cookie settings through your browser or mobile app settings. Disabling cookies may limit your ability to use certain features of yokubet.

We also use tracking pixels and analytics tools to understand how users navigate our platform. This helps us identify which sections of the app are most useful and where users encounter difficulty. The data collected is anonymized and does not identify you personally.

Data Retention and Account Closure

We retain your personal data for as long as your account is active. When you close your yokubet account, we retain identity documents and transaction history for a period required by anti-money-laundering laws (typically 5–7 years). After that period, we delete or anonymize your data. You may request data deletion sooner in some cases, but we will retain the minimum information required by law.

If you close your yokubet account with a remaining balance, we process a refund to your original payment method within our standard withdrawal window. Your account closure is final; we do not reactivate closed accounts. Any future use of yokubet requires opening a new account and re-completing identity verification.

Contact and Updates

If you have questions or concerns about how we handle your data on yokubet, contact our support team via in-app chat (available during business hours in multiple languages) or email. We respond to privacy inquiries within 5 business days.

We may update this privacy notice from time to time to reflect changes in our data practices or applicable laws. Changes take effect when posted. Continued use of yokubet after any update constitutes acceptance of the revised notice. If a material change affects how we use your data, we will notify you through your registered email or account notification. Your privacy is important to us, and we remain committed to transparency and protection across all jurisdictions where we operate.